Got Questions?
We Got Answers

The We Deliver Phones support team is available via email, live chat and phone

Online Sales

Phone: 078 240 0000
support@wedeliverphones.com

Store Info

Phone: 084 253 0000

Address: Shop 112, Corner Fifth Street & Rivonia Road Nelson Mandela Square, Sandton

About Our Store

We welcome you to explore our store in Sandton, Johannesburg, where you can witness first-hand the evolution of We Deliver Phones. Our knowledgeable team is ready to guide you through our diverse range, share insights on our commitment to quality, and discuss how our experience has shaped us into a one-stop destination for both new and pre-owned technology.

Visit Us

You may find the answer to any question you have on our Frequently Asked Questions Section. If you still have questions, please do no hesitate to get in touch with us

Browse through the most frequently asked questions.

Warranty and return policy

All products have a minimum of 12 months warranty

If I drop my device and it is damaged, will this be covered by the warranty?

No, defects caused by external damage and accidents are not covered by the warranty. 

I have lost my receipt, how can I see when my warranty will expire?

If you provide us with details of who made the purchase and the serial number of the product, we will be able to re-send you a copy of your invoice and tell you how long your warranty is valid.

My product will not turn on, can I get a repair covered by the warranty?

Before raising a warranty claim, please conduct a full software restore of the product without restoring your back-up to see if this solves the problem. If a software reset does not solve the problem, the problem may be caused by a hardware issue, which is covered by the warranty. To raise a warranty claim please get in touch with us

How do I return a product?

Our returns policy, entitles you to return an item within 14 days for a full refund. The product must be returned in the same condition as you received it. For more information please see our Returns Policy. If you do wish to return a product you must send it back via post or courier within the two-week period

Can you courier my phone to my house/office?

Yes, we offer a free delivery service on all devices bought online.

Can i pick up my device from your store?

Certainly, we have a store in Sandton, Johannesburg at the moment, but many more coming throughout South Africa soon